Information for All Patients
As a user of our services at Kettering General Hospital, either as an inpatient or day case (in a hospital ward) or an outpatient (coming to one of our clinics for a consultation or treatment), you may find the following information useful.
Consent and Decision Making
‘Consent’ is a patient’s agreement for a health professional to provide care. You may consent verbally or non-verbally (for example by presenting your arm to have your pulse or blood pressure taken or in writing by signing a document).
Where someone maybe unable to consent or make a decision about their treatment then an assessment of their ability to make decisions will be undertaken by the relevant health care professional – this is called a mental capacity assessment. (The relevant healthcare professional may be the doctor or nurse in charge of your care.)
Whilst you are a patient of Kettering General Hospital we will maintain a record of your care and treatment and these notes form part of your hospital medical record.
Any information relating to your health is strictly confidential. Staff that have access to medical records are contractually obliged to maintain confidentiality.
Accessing your medical record
If you wish to access your Medical Records you need to contact the Data Protection Office, who will send you the necessary form to apply for access to your records. This is known as a Subject Access Request.
Alternatively you can access the form online, although it will need to be printed out and returned by post. Access to Health Records Form 2018 [pdf] 397KB
Once the form has been completed and returned to the Data Protection Office it will then be processed under the Data Protection Act and GDPR procedures.
Data Protection Office contact details:
Fax: 01536 485431
Copy of notes charge
There is normally no charge for access to health records, with the exception of requests that are manifestly unfounded or excessive.
Viewing your notes
If you wish to view your notes you need to follow the same procedure of requesting, completing and returning the Data Protection form, stating that you wish to view the notes. An appointment will then be arranged with the Data Protection Office for the viewing of the notes. This service is provided free of charge.
Deceased persons' notes
If copy notes are being requested on a person who is deceased, the above processes still apply. Please contact the Data Protection office who will answer any questions you may have.
For further information please see our Patient Information Leaflet: Access to your Medical Records [pdf] 192KB
Whilst a patient of KGH, you may be asked if you would like to take part in research or a clinical trial.
If you agree to take part in a clinical trial, you will be given a Patient Information Sheet (PIS) for that trial and allowed adequate time to read it. You will then be asked to sign a consent form which will also be explained to you.
You have the right to refuse or withdraw from a clinical trial at any time, without the need to give a reason. Your withdrawal / refusal will not affect your ongoing clinical treatment.
For further information about research in healthcare generally, please visit the Health Research Authority website for more details.
The NHS provides free hospital treatment for people who are “Ordinarily Resident” in the UK. (Ordinarily resident is defined as “living lawfully (not as a visitor) in the United Kingdom voluntarily and for settled purposes as part of the regular order of their life for the time being, with an identifiable purpose for their residence here that has sufficient degree to be properly described as “settled””.
People who do not normally live in this country are not automatically entitled to use the NHS free of charge – regardless of their nationality or whether they hold a British passport or have lived and paid national insurance contributions in this country in the past. This includes British Citizens who are no longer resident in the UK.
Some NHS services are free to everyone regardless of the status of the patient:
- Accident & Emergency treatment is free to all until the patient is admitted as an inpatient or given an outpatient appointment.
- Family Planning Services are free to all (this does not include termination of pregnancy).
- Certain infectious diseases, including sexually transmitted diseases and treatment of HIV is free to all.
- Treatment given to people detained under the provisions of the Mental Health Act 1983.
The Overseas Visitors Hospital Charging Regulations 2015 (as amended) place a Legal Obligation on NHS Trusts in England to establish whether a person is an Overseas Visitor to whom charges apply or whether they are exempt by virtue of the charging regulations.
If you believe you are an overseas visitor please notify the reception desk of the department you are visiting. If you have any queries as to whether you are classified as an overseas visitor please email OverseasVisitorsEnquires@kgh.nhs.uk.
Mobile phones, tablets and portable personal electrical equipment
Many patients like to bring with them their mobile phone, tablet or other portable electrical equipment to either keep in touch with friends and family or for personal entertainment – particularly as not all ward areas have access to television or bedside telephones.
Please be aware that the hospital has variable mobile phone signal and public WiFi coverage. As a Trust we are aware of this and are current making improvements to the public WiFi solution. More details to follow in due course.
The hospital cannot take responsibility for loss or damage of personal electronic equipment.
Please do not use your mobile phone to take photographs of staff or other patients during your stay – this is an infringement of other people’s privacy and could result in action being taken against you by the individual(s) concerned.
If your first language is not English and you have communication difficulties the Trust has access to a 24 hour translation service. Please make hospital staff aware of your needs.
Chaplaincy - Spiritual and Pastoral Care
The Chaplaincy Team is here to be a listening ear and a helping hand for you, your family and friends during your stay in hospital. As employed members of Kettering General Hospital NHS Foundation Trust, Chaplains are members of hospital staff trained to provide religious, spiritual and pastoral care to all our patients, visitors and staff.
- Listen to your concerns
- Be available when you need them
- Accept your concerns as genuine
- Treat what you tell them as confidential
The Chaplains regularly visit the wards and are always happy to see patients or visitors. They are available to listen and provide practical help and support. Outside of normal working hours we provide a 24/7 on-call service. If you ask the nursing staff they can always contact us.
Working alongside the Chaplains are Chaplaincy Volunteers who visit the wards during the week and help with bringing people to the Chapel for the Sunday service.
We also have a Multi-Faith group, comprised of local people from different faiths (including Bahá’í, Buddhist, Hindu, Jewish, Muslim) who are able to visit in the hospital and minister as requested.
The Chapel of Peace, near to the Main Reception, is always open and provides a quiet retreat in the midst of a busy hospital. It is a place for prayer and quiet reflection for people of all faiths and beliefs. A Multi-Faith Prayer Room (with washing facilities alongside), is also available in the main hospital.
If you would like a Chaplain or a member of the Multi-Faith group to visit, please call us on: 01536 492609, email firstname.lastname@example.org or ask a member of staff to contact us on your behalf.
How we manage your data
The data protection law is changing. As an organisation that holds data about you, Kettering General Hospital NHS Foundation Trust (KGH) is taking extra steps to ensure that we fully comply with the requirements under the General Data Protection Regulation (GDPR).
This is a summary of the information that you will need to know about how we will use, manage and safeguard your data under GDPR. Click here to download the full privacy notice [pdf] 436KB
Our commitment to you
We make the following commitments about the data we keep about you and the way that we protect it. We will:
- Keep the right information to provide services and fulfil our legal responsibilities to you
- Keep your records safe, secure and accurate
- Only keep your information as long as necessary
- Collect, store and use the information you provide to the data protection standards and the laws that govern data protection
- Comply with the General Data Protection Regulation (GDPR), which requires that the way we manage your personal data is fair, lawful and transparent.
Why we need your data
If we don’t have up to date and accurate information about you, it may affect the quality of treatment and care that we are able to provide to you.
We hold information about you in order to be able to:
- Confirm who you are when we contact you, or when you contact us
- Provide the treatment and care that you need
- Make decisions about your future treatment and care
- Make sure your care is safe and effective
- Check the quality of your care
- Help investigate concerns or complaints that you or your family may have.
- We may also ask you to volunteer to take part in health research and, if you do want to take part, we will ask for your agreement to use your data for this research.
- We may also use your data, or part of it, for other reasons:
- Receive funding and keep track of spending
- Teach and train our staff
- Manage and plan our services
- Help investigate concerns or complaints that you or your family may have.
Sharing your data
We do not share your data with commercial companies or third parties (except where third parties provide services under strict contracts, which support your care and treatment).
We do share your data with:
- NHS organisations who also provide your treatment and care – for example another hospital
- Health and care professionals who provide care to you outside of hospital – for example GPs or midwives
- NHS services which work as a network, caring for patients from a wider geographic area – for example radiology
We may also share your data with other public services that may be providing support or part of the treatment and care you need. This may include:
- Social Care services
- Education services
- Other local authority departments and services
- Voluntary and private sector providers working under contract to the NHS
Where we do share your data, there are agreements in place to safeguard your information.
You have certain legal rights, including a right to have your information processed fairly and lawfully and a right to access any identifiable information we hold about you.
You have the right to privacy and to expect KGH to keep your information confidential and secure.
You also have a right to request that your confidential information is not used beyond your own care and treatment and to have your objections considered.
If you want to know more...
If you have any concerns about how we keep and manage your personal information, please discuss this with a member of the team providing your care at KGH.
Giving Us Your Feedback
We would like to hear what you think.
Listening to our patients, carers and relatives helps us improve the services we provide. We are here to listen, so we can learn from your experience. It is also beneficial when we receive feedback when things have gone well, so that we can build on good practice and continue to make improvements.
We understand that raising a concern can be difficult, especially when you don't know who to turn to. If you are unhappy about the treatment that you or somebody you care for is receiving, it may help talking to somebody directly involved. This might be a nurse, ward manager or doctor who will make every attempt to resolve your concerns.
If you're unable to discuss your concerns with a member of staff, or want to discuss them with someone in confidence away from the service, you can contact PALS.(Patient Advisory & Liaison Service.)
PALS is a free and confidential service for people who would like information about, or to comment on, any aspect of the services provided by Kettering General Hospital. To contact PALS please telephone 01536 493305/493306
If you have been pleased by the care that you have received please do take the time to let our staff know – it gives us all a real boost and a thank you goes a long way. For staff who have gone the extra mile you can also nominate them for one of our CARE Smile Awards KGH Smile Nomination Form Word 2018.pdf [pdf] 425KB .
You can also leave comments about the care you have received on the NHS Choices website or complete our Friends and Family Questionnaire.