Experiencing unprecedented demand for our services this weekend

Our hospital is experiencing unprecedented demand for our services this weekend, now more than ever we need your support to ensure our staff can care for those who need emergency care, such as choking, chest pain, loss of consciousness, serious blood loss, serious injury.

If you have a minor injury or illness or need urgent treatment Corby Urgent Care Centre is here for you.

If you have a medical concern that is not an emergency, please contact NHS 111 who can give you the right advice and direct you to the right service.  

Thank you for your support ❤️

Important information: Mask Wearing and Visiting Update 06.10.2022

Face coverings: our mask wearing guidance has changed as of Thursday 6 October 2022.
 

From Thursday 6 October we will be making it mandatory for all visitors to adult inpatient wards and clinical areas to wear facemasks and we will be restricting visiting to one visitor for one hour per day. 

Unless visitors are medically exempt, we will ask that visitors to clinical areas wear a mask to stop the spread of COVID and keep our patients and colleagues safe. Mask Wearing Zones 13062022

This decision has been made as we have seen an increase in COVID cases at both hospitals in the last week and we are also seeing an increase in cases locally and regionally.  

To support visitors with this requirement face masks will be available on site and our team may ask you to put one on. Please support them as they work to keep everyone safe and be kind to them. 

We are also reminding our visitors to please not come to the hospital site if they have any symptoms of COVID, coughs colds, vomiting or diarrhoea. If visitors do come to the hospitals with any symptoms, they will be asked to leave. We would also ask that anyone who has tested positive for COVID does not visit the hospital unless they need urgent medical care. We know that it’s hard to not see loved ones, however video calls are still available at both sites. Please see further details on the hospital’s website. 

We would also encourage our patients to wear masks when visiting the hospital for appointments and when staying with us on a ward. 

We are working really hard to be able to allow visiting to continue. At the current time other visiting restrictions will not change, and we would ask for the local community to support us once again in doing what they can to protect patients and colleagues. 

Improving our Patients Experience

Patient experience and involvement are fundamental components to the provision of high quality care and a continuously evolving culture of patient centred care within the NHS.  Kettering General Hospital NHS Foundation Trust is committed to providing high quality care to the individuals, communities and the population that we serve. This aim is clear within our Trust Strategy and is described further within our Quality Strategy in which we have pledged to ‘Put Patients First’ ensuring the patients voice is at the centre of all we do.
 
The promotion of a positive patient experience is the responsibility of everyone at Kettering General Hospital NHS Foundation Trust from our housekeeping & estates staff, clinical teams to our Executive Board. This commitment is supported by the Patient Experience Team together with volunteers and our Governors.
 
Not only do we work with our patients, their carers and family members but we also work with independent bodies such as Healthwatch and Young Healthwatch Northamptonshire to monitor and make improvements to our services.

How to get involved with our Patient and Family Partner Programme

 
If you or a loved one have received care at KGH, or you simply want to help us improve the experience of our patients, please consider joining our Patient and Family Partner programme. As someone who has experience of our services or has supported someone to use our services, you have valuable insight that could shape the hospital.
 
Opportunities for involvement include:
Patient Information Committee - design and review information intened for patients to ensure it is informative, reable and understandable.
Patient Stories - collate and share patient stories for the purpose of learning and training of staff.
Patient and Carer Focus Groups - attend and support events and focus groups designed to collect feedback or co-design solutions on a particular topic.
Collecting Feedback - supporting our patients, families and carers to give their feedback in the best way for them.
Quality Improvement - be part of a project team looking at how to make quality improvement within certain areas. Use your own experience to help inform the direction of the project.
Committee/Group Member - share your patient or family perspectives in a variety of committees and groups that review and plan services throughout the hospital.
 
Patient and Family Partners are registered KGH volunteers who are actively involved in ensuring the patients voice us heard at all times within the organisation.
 

For more information on the programme

Please contact the KGH Patient Experience Team by emailing KGH-tr.patientexperience@nhs.net or by telephone 01536 492173 who will talk you through the details of the programme and will arrange for the KGH Volunteering Team to make contact with you to discuss the next steps required.