Important information: To keep you safe from COVID when attending the hospital
This guidance is provided for your safety and the safety of our patients, visitors and staff at Kettering General Hospital. We would ask you to please follow this guidance to protect and respect.
Why we are requiring you to wear a face covering
We can all play a role in reducing the spread of COVID and keeping our hospitals safe. If you are coming to hospital as a visitor or for planned outpatient care, you must wear a face covering at all times. This is for your safety and the safety of other patients and staff.
We are asking that you to plan in advance and bring a face covering with you.
You will need to wear your face covering at all times for it to be effective:
It should cover your nose and mouth while allowing you to breathe comfortably
You should not touch your face
You should wash your hands or use hand sanitiser before putting it on and taking it off. You should also avoid touching the front or the inside of the covering, and handle it by the ear loops or ties
You should change your face covering regularly
Government guidance on the use of face coverings generally, is also available on their website.
For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival. Please talk to our security team on arrival.
If you are deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include the use of clear masks where possible, as well as visual aids such as writing things down, speech to text apps and sign language.
All visitors will be expected to comply with existing social distancing and hand hygiene measures in addition to wearing face coverings while in the hospital setting.
An easy read on face coverings and other COVID information is available on the Mencap website.
Improving our Patients Experience
Patient experience and involvement are fundamental components to the provision of high quality care and a continuously evolving culture of patient centred care within the NHS. Kettering General Hospital NHS Foundation Trust is committed to providing high quality care to the individuals, communities and the population that we serve. This aim is clear within our Trust Strategy and is described further within our Quality Strategy in which we have pledged to ‘Put Patients First’ ensuring the patients voice is at the centre of all we do.
The promotion of a positive patient experience is the responsibility of everyone at Kettering General Hospital NHS Foundation Trust from our housekeeping & estates staff, clinical teams to our Executive Board. This commitment is supported by the Patient Experience Team together with volunteers and our Governors.
How to get involved with our Patient and Family Partner Programme
If you or a loved one have received care at KGH, or you simply want to help us improve the experience of our patients, please consider joining our Patient and Family Partner programme. As someone who has experience of our services or has supported someone to use our services, you have valuable insight that could shape the hospital.
Opportunities for involvement include:
Patient Information Committee - design and review information intened for patients to ensure it is informative, reable and understandable.
Patient Stories - collate and share patient stories for the purpose of learning and training of staff.
Patient and Carer Focus Groups - attend and support events and focus groups designed to collect feedback or co-design solutions on a particular topic.
Collecting Feedback - supporting our patients, families and carers to give their feedback in the best way for them.
Quality Improvement - be part of a project team looking at how to make quality improvement within certain areas. Use your own experience to help inform the direction of the project.
Committee/Group Member - share your patient or family perspectives in a variety of committees and groups that review and plan services throughout the hospital.
Patient and Family Partners are registered KGH volunteers who are actively involved in ensuring the patients voice us heard at all times within the organisation.
For more information on the programme
Please contact the KGH Patient Experience Team by emailing KGHfirstname.lastname@example.org or by telephone 01536 492173 who will talk you through the details of the programme and will arrange for the KGH Volunteering Team to make contact with you to discuss the next steps required.