Please be aware that PALS is not an emergency service. If you have concerns regarding your medical health, please contact your GP or call the NHS on 111.
To make an enquiry or discuss a concern, you can access the Patient Advice Liaison Service (PALS) in the following ways.
Contact details
Telephone and email monitoring is between 9:00am and 4:00pm.
PALS will review all enquiries within 3 working days and will be prioritised. All enquiries will be acknowledged within a 30 day period.
Telephone:
01536 493305 (with a voicemail service only)
Email:
PALS office opening hours
9.30am to 12.00pm and 1.00pm to 3.30pm, Monday to Friday excluding bank holidays.
On occasions, we may have to shut the office during this time to ensure patient confidentiality.
Location:
Main reception, opposite Middleton Assessment Unit
Our Communications Team handles all external media relations on behalf of the Trust.
If you are a journalist or from a media organisation with a press enquiry or interview request, please email our UHN Communications team. This inbox is monitored from Monday to Friday between 9am and 5pm.
Outside of office hours, we will only deal with urgent time-sensitive media enquiries.
If your enquiry is urgent, call our main switchboard on 01536 492000 and ask for 'communications on-call'.
Telephone the Communications Team: 01536 491770 (Monday to Friday during office hours)