Help us help you

You should only come to A&E in an emergency or life-threatening situation. Please help our staff to focus on our patients who need us most. If it is not an emergency we won't be able to see you and you will be redirected to NHS111 or other local services.
Use NHS111

Important information: To keep you safe from COVID when attending the hospital

This guidance is provided for your safety and the safety of our patients, visitors and staff at Kettering General Hospital. We would ask you to please follow this guidance to protect and respect.
 
Protect and Respect
Why we are requiring you to wear a face covering
 
We can all play a role in reducing the spread of COVID and keeping our hospitals safe. If you are coming to hospital as a visitor or for planned outpatient care, you must wear a face covering at all times. This is for your safety and the safety of other patients and staff.
 
We are asking that you to plan in advance and bring a face covering with you.
 
You will need to wear your face covering at all times for it to be effective:
  • It should cover your nose and mouth while allowing you to breathe comfortably
  • You should not touch your face
  • You should wash your hands or use hand sanitiser before putting it on and taking it off. You should also avoid touching the front or the inside of the covering, and handle it by the ear loops or ties
  • You should change your face covering regularly
  • You can find advice on how to wear and make your own face covering at home on the Government website.
 
Government guidance on the use of face coverings generally, is also available on their website.
 
For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival. Please talk to our security team on arrival.
 
If you are deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include the use of clear masks where possible, as well as visual aids such as writing things down, speech to text apps and sign language.
 
All visitors will be expected to comply with existing social distancing and hand hygiene measures in addition to wearing face coverings while in the hospital setting.
 
An easy read on face coverings and other COVID information is available on the Mencap website.

Visiting arrangements for adult and children’s wards

Visiting update- 31 December 2021

The health, wellbeing and safety of all our people, including patients and colleagues continues to be our top priority. We have therefore taken the difficult decision to suspend visiting at the hospital from Saturday 1 January.

We’ve taken this decision to reduce the risk of COVID-19 being introduced into the hospital environment at a time when infections in the community are rising rapidly.

In the following limited circumstances visiting will be possible by arrangement with our wards:

  • Patients who are in the last days of life.
  • A birthing partner accompanying a woman in labour and also for antenatal scans. Find out more about maternity services
  • Patients with a learning disability or autism, where not having visitors will cause the patient distress.
  • Parents or guardians supporting children in our paediatric wards or neonatal units (not siblings)

Outside of these exceptions if not allowing a visit would significantly impact on the welfare of a patient we will review requests on a case by case basis.

If you are visiting, please continue to make an appointment with the ward and take a lateral flow test before arriving.

Only patients can attend A&E, except in exceptional circumstances is it vital to the wellbeing of the patient they are accompanied, for example supporting a patient with learning difficulties.

We will be reintroducing virtual visiting facilities in place at both our hospitals so that people can talk to their relatives and see them using computer tablets.

We apologise for having to take this step as we are fully aware of the impact suspending visiting has on our patients and those close to them. Thank you for your patience and understanding.

Testing requirements for visitors:

Do not come to the hospital if you have any symptoms of COVID-19 or if you feel unwell in any other way. By not attending you can help to keep our vulnerable patients safe.

  • Lateral flow testing will be required from Tuesday 14th December for all adult inpatient ward visitors. Any permitted visitors will be required to show evidence of a negative lateral flow test result before you will able to enter the ward. You will need to be able to show the evidence of a negative result via the Government issued text message, email, or if this is not possible you can bring the test in a plastic bag.

Free lateral flow tests can be ordered from the Government website or collected from your local testing site or pharmacy.

If you do visit the hospital please make sure you make sure you wear a face covering or mask.

Visiting arrangements for the Emergency Department

In line with the Trust’s guidance on visiting during the pandemic we are continuing to restrict visiting to the Emergency Department. The Trust is constantly reviewing visiting restrictions at KGH and listening to the views of our patients and our staff.  We are mindful of the impact that Covid-19 continues to have on communities across the country and we are aware that Northamptonshire continues to be an area of concern.
 
This has not been an easy decision for us to make and we know that some of our patients and their loved ones will be disappointed. However, our priority is to keep our patients and staff safe and not having visitors on site at the present time will help us to do this. We appreciate the support we have received from the local community and want to assure you all that we are looking forward to welcoming visitors back to our hospital as soon as it is safe for us and them to do so.
 
We ask you to wear a face covering at all times in the Department and to wash your hands frequently. If you are mask exempt please ask a member of our reception staff for a visor and a sticker to alert staff to your exemption. 
 
Staff will also be wearing facemasks at all times. Please let us know if you find communication difficult as a result of this. We have resources available to help reduce the impact. 
 
We understand there may be upsetting or difficult circumstances when visiting would be possible for one person by arrangement and agreement with the nurse in charge. Any such arrangements will need to be on a case by case basis following strict procedure to ensure everyone’s safety.
 
Your patience and understanding is very much appreciated through these unprecedented time.
 
Dr Adrian Ierina
Clinical Director
Emergency Department

Handwashing

To help us minimise the risk of infection we encourage all  visitors and patients entering and leaving the ward to cleanse their hands using the hand sanitisers available at entry points to the ward areas. 
 
If you are unable to use the hand sanitiser, please wash your hands with soap and water, at the nearest sink (at many ward entrances). 

Smoke free environment

As from 6th June 2016 KGH has been designated a totally smoke-free site - both inside and out.
 
The smoking ban is across the whole of the NHS as part of the Government's campaign to improve the health of the nation.
 
To maintain this, people smoking on the hospital site can expect to be addressed by a member of staff or our security team and asked to put out their cigarette.

Mobile Phones

Please be aware that the hospital has variable mobile phone signal and public WiFi coverage. As a Trust we are aware of this and are current making improvements to the public WiFi solution. More details to follow in due course.
 
The hospital cannot take responsibility for loss or damage of personal electronic equipment.
 
Please do not use your mobile phone to take photographs of staff or other patients during your stay – this is an infringement of other people’s privacy and could result in action being taken against you by the individual(s) concerned.

Food

Sometimes friends and relatives like to bring food in for patients when they are visiting such as biscuits, cake, fresh fruit and juices. Please check first with the ward staff just in case the patient you are visiting has any dietary restrictions or difficulties in swallowing.
 
We generally do not encourage you to bring other food into the hospital from home, as there is a risk from food poisoning, if it is not stored correctly during transportation or in the hospital.
  
You should NOT bring in food that needs to be heated or cooked as there are no cooking facilities on the wards. Please always ask staff advice on the best way to store food brought in safely.
 
Relatives and friends are welcome to bring in their own drink, sandwich or snacks to eat whilst visiting at meal times as this can make the meal time experience more sociable especially for our older patients.

Patients' Laundry

We encourage patients to wear suitable clothing during their stay, including day wear where possible.
 
To help us we ask that friends and relatives take home the patients dirty clothing in a sealed plastic bag to wash and bring in clean clothes.
 
This will helps our patients feel cleaner and fresher and reduce the risk of infection. Special clothes bags are available on the wards for this purpose, please ask ward staff if you need to use one.

Overnight Accommodation

We have some rooms available for relatives of seriously ill patients on the Intensive Care Unit. "Put-me-up" beds are also available for parents of children in our children's ward.
 
Sometimes relatives/carers wishing to stay on site can book single or double rooms (with allocated parking bays) through Optivo, the hospital’s staff housing provider. Please contact the Property Manager on 0203 202 0330 for details. 
 
Whilst most wards have regular visiting hours, they do not apply if your loved one is thought to be in the last days of life. Please feel free to stay with your loved one as long as you need to. If you wish to stay overnight please ask the ward how best we can accommodate this.

End of Life Care

At Kettering General Hospital we believe End of Life Care matters; ensuring quality of care meets the individual needs of patients who are between the last year of life and the last hours or days of life.
 
The last few days or hours of life will be different for each person and it can be difficult to predict what will happen or how quickly changes will occur.
 
It is important you feel able to ask questions in order to understand what is happening. Medical and nursing staff will be there to support you and to answer any questions you may have.

For information on our Hospital Specialist Palliative Care Team click here.

Spiritual and Pastoral Care (Chaplaincy)

"The Spiritual & Pastoral Care Service seeks to transform lives by nurturing and promoting wellbeing, wholeness and recovery through spiritual and religious outcomes of hope meaning and purpose"
 
The Chaplains are here to be a listening ear and a helping hand for you, your family and friends during your stay in hospital. Chaplains are members of hospital staff trained to provide religious, spiritual and pastoral care to all our patients, visitors and staff. 
 
The Chaplains regularly visit the wards and are always happy to see patients or visitors.  They are available to listen and provide practical help and support. Outside of normal working hours we provide a 24/7 on-call service.  If you ask the nursing staff they can always contact us.  

Working alongside the Chaplains are Chaplaincy Volunteers who visit the wards during the week and  weekends. 

We also have a Multi-Faith group, comprised of local people from different faiths (including Bahá’í, Buddhist, Hindu, Jewish, Muslim) who are able to visit in the hospital and minister as requested.
 
The Multi-Faith Chapel, near to the Main Reception, is always open and provides a quiet retreat in the midst of a busy hospital. It is a place for prayer and quiet reflection for people of all faiths and beliefs. A Multi-Faith Prayer Room (with washing facilities alongside), is also available in the main hospital.

If you would like a Chaplain or a member of the Multi-Faith group to visit, please call us on: 01536 492609, email kgh-tr.chaplaincy@nhs.netor ask a member of staff to contact us on your behalf.
 
 

Giving Us Your Feedback

We would like to hear what you think

Listening to our patients, carers and relatives helps us improve the services we provide. We are here to listen, so we can learn from your experience. It is also beneficial when we receive feedback when things have gone well, so that we can build on good practice and continue to make improvements.
 
We understand that raising a concern can be difficult, especially when you don't know who to turn to. If you are unhappy about the treatment that you or somebody you care for is receiving, it may help talking to somebody directly involved. This might be a nurse, ward manager or doctor who will make every attempt to resolve your concerns.
 
If you're unable to discuss your concerns with a member of staff, or want to discuss them with someone in confidence away from the service, you can contact PALS.(Patient Advisory & Liaison Service.) PALS is a free and confidential service for people who would like information about, or to comment on, any aspect of the services provided by Kettering General Hospital. To contact PALS please telephone 01536 493305/ 493306 or email kgh-tr.pals@nhs.net
 
If you have been pleased by the care that you have received please do take the time to let our staff know – it gives us all a real boost and a thank you goes a long way. For staff who have gone the extra mile you can also nominate them for one of our CARE Smile Awards KGH Smile Nomination Form Word 2018.pdf [pdf] 425KB .
 
You can also leave comments about the care you have received on the NHS Choices website or complete our Friends and Family Questionnaire.