Did you know?

Corby Urgent Care Unit NN17 2URYou can often use Corby Urgent Care Centre if your healthcare need is urgent but not life-threatening? They’re open between 8am and 8pm, every day.

You can also go to 111.nhs.uk for expert advice and direction to the right service to help you.

 

Important information: Mask Wearing Update 1.7.2022

Face coverings: Our mask wearing guidance has changed as of Friday 1 July 2022

Due to an increase in the BA 4.5 strain of COVID we have re-introduced guidance requiring visitors, patients and colleagues to wear masks when in all clinical areas of the hospital.

From today, Friday 1 July 2022, all, visitors, patients and our colleagues will be asked to wear a mask when inside clinical areas at all times. This includes both inpatient and outpatient areas and anywhere you may receive clinical care.

Masks will not be required in non-clinical areas which are located outside of clinical areas for example in corridors, restaurants or offices.

If you test positive for COVID or have any symptoms of COVID, please do not attend the hospital unless you need urgent medical care. Anyone visiting the site should remember to wash or gel their hands frequently, especially when entering or exiting a clinical area.

We will review this guidance and update at the end of July. Visiting restrictions will not change in light of this new guidance, however some restrictions are still in place in certain departments.

Thank you for your continued support and please note updates will be made as and when needed in line with the latest guidance.

Visiting arrangements for adult and children’s wards updated 13.06.2022

Visiting restrictions
 
We are pleased to announce that we are returning to pre-pandemic visiting levels in our green COVID negative zones.  The change is due to a continued reduction in COVID cases within our hospitals and the local communities.  Wearing a mask in the hospital is now only required in Mask Wearing Zones.
 
Visitors to all areas must: 
  • Complete a welfare check of symptoms on arrival 
  • Visitors must clean their hands on entering and exiting the ward.
 
Visiting exclusions 
During this time of pro-pandemic visiting, visitors are NOT allowed to visit with: 
• A new, continuous cough 
• A high temperature of more than 37.8°C 
• A loss or change to sense of smell or taste 
• Symptoms of diarrhoea and/or vomiting in the last 48 hours 
• Is a contact of someone who was COVID-19 positive in the last 10 days 
• There is an outbreak of infection on the ward they are visiting. 
 
Where a face-to-face visit is not practical then virtual visits will be supported and  
facilitated. 
 
Face coverings
Mask wearing zone. You must continue to wear a face mask in this area. Thank you for wearing your mask and keeping our most vulnerable patients safe. If you have any queries please speak to the ward team. Patients, visitors, and staff are no longer required to wear a face mask in most areas of the hospital.  Anyone visiting the site is still welcome to wear a mask in any of our hospital buildings, if they prefer to do so. 
 
However, to help protect the safety of our most vulnerable patients, Mask Wearing Zones have been introduced in some clinical areas.
Look out for our Mask Wearing Zone signs - they will tell you when you need to wear a mask in our hospital.
 
Mask wearing zones are in high-risk areas such as Emergency Department, Haematology / Oncology areas, Critical Care, Theatres, Cardiac Centre, area with patients who have respiratory infection and Covid positive or suspected Covid positive areas.
 
In general, masks are no longer required in offices, corridors, lifts, meeting and classrooms, restaurants and cafes.
 
Thank you for your continued support and please note updates will be made as and when needed in line with the latest guidance.

Visiting on adult wards 
Two visitors will be able to visit a patient for up to 2 hours a day, during either 2-4pm or 6-8pm in our green COVID negative zones; 4-6pm will continue to be used for protected patient mealtimes. 
  • Pre-booking is no longer required but we will ask you to sign in and out of the ward and complete a symptom check on arrival 
  • Extenuating circumstances visiting must be approved by a Matron.  
 
Visiting to Critical Care and Lilford ward 
Patients who have tested positive for COVID will have 1 initial visit after admission, then weekly thereafter until the patient has resolved and becomes Covid negative 
  • Visitors must not visit if they have a covid symptoms or have tested positive on Lateral Flow Test. 
  • Visitors will be asked to wear a mask.
Additionally, on Lilford Ward visitors will be asked to take a lateral flow test.
 
Visiting on paediatric wardsSkylark ward 
Two parents/guardians may visit each patient each day. These visitors must be in the same household as the patient.  
  • Anyone showing any symptoms of coronavirus should not visit. This is essential for infection prevention and control. If visitors display symptoms of coronavirus they should be asked to leave and asked to organise a Lateral Flow Test through gov.uk website  
  • One resident parent/guardian is allowed to stay with their child overnight
  • For suspected or positive COVID patients, just one resident adult is allowed with no other visitors. 
  
Visiting on our neonatal ward 
  • Both parents or a guardian can visit per child
  • Grandparents and siblings may visit.
  
Visiting on maternity wards
Birthing partners will be able to stay throughout the stay of their partner on Labour ward, Labour ward Theatres and the recovery room following theatre, in a safe and COVID secure way.  
 
Birth partners will also be able to accompany their partner to the postnatal ward following delivery, if this is after 7.30pm in the evening, partners will be asked to go home shortly after arrival to the postnatal ward. Daily visiting on the postnatal ward for birth partners and one other, plus siblings this has been extended to 12pm-7.30pm.  
 
Partners and other visitors will be asked to complete COVID-19 symptom questionnaire on arrival, stay in the room / bed space / and use the designated toilet facilities for birth partners.  
 
One support person is also able to attend scanning appointments and antenatal appointments. 
 
Visiting to antenatal appointments and ultrasound scans 
  • Visitors will no longer need to show a negative lateral flow test 
  • One birth partner will be able to visit during appointments
  
Outpatient visiting 
  • Where possible patients should not bring a visitor with them to an outpatient appointment
  • Visiting will be permitted for those who need additional support from a visitor during their visit
  • Visitors may be asked to wait in another area depending on social distancing. 
 
Emergency Department visiting 
  • Where possible patients should not bring a visitor with them to the Emergency Department
  • Visiting will be permitted for those who need additional support from a visitor during their visit
  • Visitors will be required to wear a mask and may be asked to wait outside or in another area depending on social distancing. If the department is busy, we may not be able to facilitate visiting. 
  
Supporting our patients and their loved ones 
When patients come into hospital or change between wards and departments, our team will make sure they consider reasonable adjustments for those patients who have additional needs such as dementia, learning disabilities or autism.  
  • We have visiting restrictions in place, however wards and departments should always be reviewing patients and supporting any of those with additional needs ensuring reasonable adjustments are in place as required. Wards and departments have the flexibility to support patients and their carers, as defined in the visiting policy and carers policy 
  • These adjustments should be reviewed on an individual basis based on the needs of the patient at the time. If you have any concerns, please speak to the ward or department manager. 
   
If visitors have lateral flow tests available, we will always advise people to complete testing for their own safety and the safety of others. 
 

Visiting arrangements for the Emergency Department

In line with the Trust’s guidance on visiting during the pandemic we are continuing to restrict visiting to the Emergency Department. The Trust is constantly reviewing visiting restrictions at KGH and listening to the views of our patients and our staff.  We are mindful of the impact that Covid-19 continues to have on communities across the country and we are aware that Northamptonshire continues to be an area of concern.
 
This has not been an easy decision for us to make and we know that some of our patients and their loved ones will be disappointed. However, our priority is to keep our patients and staff safe and not having visitors on site at the present time will help us to do this. We appreciate the support we have received from the local community and want to assure you all that we are looking forward to welcoming visitors back to our hospital as soon as it is safe for us and them to do so.
 
We ask you to wear a face covering at all times in the Department and to wash your hands frequently. If you are mask exempt please ask a member of our reception staff for a visor and a sticker to alert staff to your exemption. 
 
Staff will also be wearing facemasks at all times. Please let us know if you find communication difficult as a result of this. We have resources available to help reduce the impact. 
 
We understand there may be upsetting or difficult circumstances when visiting would be possible for one person by arrangement and agreement with the nurse in charge. Any such arrangements will need to be on a case by case basis following strict procedure to ensure everyone’s safety.
 
Your patience and understanding is very much appreciated through these unprecedented time.
 
Dr Adrian Ierina
Clinical Director
Emergency Department

Handwashing

To help us minimise the risk of infection we encourage all  visitors and patients entering and leaving the ward to cleanse their hands using the hand sanitisers available at entry points to the ward areas. 
 
If you are unable to use the hand sanitiser, please wash your hands with soap and water, at the nearest sink (at many ward entrances). 

Smoke free environment

As from 6th June 2016 KGH has been designated a totally smoke-free site - both inside and out.
 
The smoking ban is across the whole of the NHS as part of the Government's campaign to improve the health of the nation.
 
To maintain this, people smoking on the hospital site can expect to be addressed by a member of staff or our security team and asked to put out their cigarette.

Mobile Phones

Please be aware that the hospital has variable mobile phone signal and public WiFi coverage. As a Trust we are aware of this and are current making improvements to the public WiFi solution. More details to follow in due course.
 
The hospital cannot take responsibility for loss or damage of personal electronic equipment.
 
Please do not use your mobile phone to take photographs of staff or other patients during your stay – this is an infringement of other people’s privacy and could result in action being taken against you by the individual(s) concerned.

Food

Sometimes friends and relatives like to bring food in for patients when they are visiting such as biscuits, cake, fresh fruit and juices. Please check first with the ward staff just in case the patient you are visiting has any dietary restrictions or difficulties in swallowing.
 
We generally do not encourage you to bring other food into the hospital from home, as there is a risk from food poisoning, if it is not stored correctly during transportation or in the hospital.
  
You should NOT bring in food that needs to be heated or cooked as there are no cooking facilities on the wards. Please always ask staff advice on the best way to store food brought in safely.
 
Relatives and friends are welcome to bring in their own drink, sandwich or snacks to eat whilst visiting at meal times as this can make the meal time experience more sociable especially for our older patients.

Patients' Laundry

We encourage patients to wear suitable clothing during their stay, including day wear where possible.
 
To help us we ask that friends and relatives take home the patients dirty clothing in a sealed plastic bag to wash and bring in clean clothes.
 
This will helps our patients feel cleaner and fresher and reduce the risk of infection. Special clothes bags are available on the wards for this purpose, please ask ward staff if you need to use one.

Overnight Accommodation

We have some rooms available for relatives of seriously ill patients on the Intensive Care Unit. "Put-me-up" beds are also available for parents of children in our children's ward.
 
Sometimes relatives/carers wishing to stay on site can book single or double rooms (with allocated parking bays) through Optivo, the hospital’s staff housing provider. Please contact the Property Manager on 0203 202 0330 for details. 
 
Whilst most wards have regular visiting hours, they do not apply if your loved one is thought to be in the last days of life. Please feel free to stay with your loved one as long as you need to. If you wish to stay overnight please ask the ward how best we can accommodate this.

End of Life Care

At Kettering General Hospital we believe End of Life Care matters; ensuring quality of care meets the individual needs of patients who are between the last year of life and the last hours or days of life.
 
The last few days or hours of life will be different for each person and it can be difficult to predict what will happen or how quickly changes will occur.
 
It is important you feel able to ask questions in order to understand what is happening. Medical and nursing staff will be there to support you and to answer any questions you may have.

More information on our Hospital Specialist Palliative Care Team.

Spiritual and Pastoral Care (Chaplaincy)

The Spiritual & Pastoral Care Service seeks to transform lives by nurturing and promoting wellbeing, wholeness and recovery through spiritual and religious outcomes of hope meaning and purpose.
 
The Chaplains are here to be a listening ear and a helping hand for you, your family and friends during your stay in hospital. Chaplains are members of hospital staff trained to provide religious, spiritual and pastoral care to all our patients, visitors and staff. 
 
The Chaplains regularly visit the wards and are always happy to see patients or visitors.  They are available to listen and provide practical help and support. Outside of normal working hours we provide a 24/7 on-call service.  If you ask the nursing staff they can always contact us.  

Working alongside the Chaplains are Chaplaincy Volunteers who visit the wards during the week and at weekends. 

We also have a Multi-Faith group, comprised of local people from different faiths (including Bahá’í, Buddhist, Hindu, Jewish, Muslim) who are able to visit in the hospital and minister as requested.
 
The Multi-Faith Chapel, near to the Main Reception, is always open and provides a quiet retreat in the midst of a busy hospital. It is a place for prayer and quiet reflection for people of all faiths and beliefs. A Multi-Faith Prayer Room (with washing facilities alongside), is also available in the main hospital.

If you would like a Chaplain or a member of the Multi-Faith group to visit, please call us on: 01536 492609, email kgh-tr.chaplaincy@nhs.net or ask a member of staff to contact us on your behalf.

Giving Us Your Feedback

We would like to hear what you think

Listening to our patients, carers and relatives helps us improve the services we provide. We are here to listen, so we can learn from your experience. It is also beneficial when we receive feedback when things have gone well, so that we can build on good practice and continue to make improvements.
 
We understand that raising a concern can be difficult, especially when you don't know who to turn to. If you are unhappy about the treatment that you or somebody you care for is receiving, it may help talking to somebody directly involved. This might be a nurse, ward manager or doctor who will make every attempt to resolve your concerns.
 
If you're unable to discuss your concerns with a member of staff, or want to discuss them with someone in confidence away from the service, you can contact Patient Advisory and Liaison Service (PALS).  PALS is a free and confidential service for people who would like information about, or to comment on, any aspect of the services provided by Kettering General Hospital.
 
To contact PALS please telephone 01536 493305/ 493306 or email kgh-tr.pals@nhs.net
 
If you have been pleased by the care that you have received, please do take the time to let our staff know – it gives us all a real boost and a thank you goes a long way. For staff who have gone the extra mile you can also nominate them for one of our Smile Awards.
 
You can also leave comments about the care you have received on the NHS Choices website or complete our Friends and Family Questionnaire.