How to make a complaint

If you wish to make a complaint you have several options:
  • You can speak or write to any member of staff
  • You can call our Patient Experience team on 01536 492173
  • You can e-mail us at  kgh-tr.complaints@nhs.net
  • You can write to either the Complaints Manager or the Chief Executive at:
Kettering General Hospital NHS Foundation Trust
Rothwell Road
Kettering
NN16 8UZ
 
We will do our best to resolve your complaint. However if you are unhappy with our response please let us know. We will take further action as necessary.  If you need or would like help or support in making your complaint, you can contact the NHS Complaints Advocacy who can provide free, independent support. You can make an online referral via  POhWER or email  northnorthants@pohwer.net  or telephone on 03004562370 (Monday to Friday 9:00am to 5:00pm).

If you remain dissatisfied with the response we have provided, you can contact the Parliamentary and Health Service Ombudsman (PHSO).  The PHSO is independent from the NHS and the government. The PHSO may investigate your complaint again.  You can contact the Parliamentary and Health Service Ombudsman:
 
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Telephone:  0345 015 4033 (Open 8:30am to 5:30pm Monday to Friday)
Email:   phso.enquiries@ombudsman.org.uk
 
You should contact the Health Service Ombudsman within one year of your final response letter from the Trust.