Patient Stories

Voices That Shape Our Care 

A patient story is a personal reflection on someone’s healthcare journey, shared in their own words. It may come from a patient, a relative, or a carer, and is often captured through a simple conversation that’s recorded and transcribed. 

These stories are a powerful tool for continuous improvement. They help us understand where we’re doing well and where we need to do better — by listening, learning, and acting on the experiences of those who use our services. 

Whether uplifting, challenging, or a mix of both, patient stories offer real-world insight into the quality of care we provide. They allow us to share what’s working and identify areas for change, so our clinical teams can take forward improvements together. 

How do I share my story?

By contact our patient experience team one of our colleagues can discuss with you what your feedback is and how you want to share it. Your consent through out this process is always sought and if you change your mind, consent at any stage of our process can be withdrawn. We want you to feel comfortable in sharing your experience and help us to improve how we deliver care.  

Contact our Patient Experience Team by emailing them directly and put in the subject heading – Patient stories.  

Kettering General Hospital email: kgh-tr.PatientExperience@nhs.net 

Northampton General Hospital email: ngh-tr.PatientExperience@nhs.net 

Patient story films

Video

Your story can be captured on film with your consent and these form of feedback can be a powerful tool in helping us to shape and improve service delivery. 

Face to Face

You can also attend our board meetings to share your feedback. Our board members are committed to improve our patient experience and your voice is important in shaping the care we deliver. 

Where do we share your story?

Patient stories are shared in the following ways where the patient gives appropriate consent: 

  • With staff at team meetings as part of the patient story process and learning opportunities to improve service delivery 
  • With patients and members of the public through hospital communications, e.g. newsletters, our website, annual Quality Account and our Annual General meeting.
  • With our commissioners and other external stakeholders
  • At the start of every Board meeting, - other meetings please add here 
  • As part of our communications in sharing patient feedback on our website and social media