Family Liaison Practitioner Service

The main aim of the family liaison practitioner (FLP) is to support patients and families through the potentially difficult process of an investigation for an incident in healthcare.

In many instances the FLP will support a person through the entire process, from investigation to its conclusion and in the event of a death, from investigation to inquest. The FLP is also able to signpost families to specific services such as bereavement counselling.

Every family/patient will have different needs, which will require the FLP to work closely with the incident response team to ensure they are treated with compassion and respect and kept fully updated throughout the stages of an investigation.