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Important information: Mask Wearing Update 12.7.2022
Face coverings: our mask wearing guidance has changed as of Tuesday 12 July 2022.
Due to a very significant spike in Covid-19 cases and the current variants being very infectious. We are asking all patients, visitors and colleagues to wear masks in all areas of the hospital.
If you test positive for COVID or have any symptoms of COVID, please do not attend the hospital unless you need urgent medical care. Anyone visiting the site should remember to wash or gel their hands frequently, especially when entering or exiting a clinical area.
We will continue to review this guidance. Visiting restrictions will not change in light of this new guidance, however some restrictions are still in place in certain departments.
Thank you for your continued support and please note updates will be made as and when needed in line with the latest guidance.
Improving our Patients Experience
Patient experience and involvement are fundamental components to the provision of high quality care and a continuously evolving culture of patient centred care within the NHS. Kettering General Hospital NHS Foundation Trust is committed to providing high quality care to the individuals, communities and the population that we serve. This aim is clear within our Trust Strategy and is described further within our Quality Strategy in which we have pledged to ‘Put Patients First’ ensuring the patients voice is at the centre of all we do.
The promotion of a positive patient experience is the responsibility of everyone at Kettering General Hospital NHS Foundation Trust from our housekeeping & estates staff, clinical teams to our Executive Board. This commitment is supported by the Patient Experience Team together with volunteers and our Governors.
How to get involved with our Patient and Family Partner Programme
If you or a loved one have received care at KGH, or you simply want to help us improve the experience of our patients, please consider joining our Patient and Family Partner programme. As someone who has experience of our services or has supported someone to use our services, you have valuable insight that could shape the hospital.
Opportunities for involvement include:
Patient Information Committee - design and review information intened for patients to ensure it is informative, reable and understandable.
Patient Stories - collate and share patient stories for the purpose of learning and training of staff.
Patient and Carer Focus Groups - attend and support events and focus groups designed to collect feedback or co-design solutions on a particular topic.
Collecting Feedback - supporting our patients, families and carers to give their feedback in the best way for them.
Quality Improvement - be part of a project team looking at how to make quality improvement within certain areas. Use your own experience to help inform the direction of the project.
Committee/Group Member - share your patient or family perspectives in a variety of committees and groups that review and plan services throughout the hospital.
Patient and Family Partners are registered KGH volunteers who are actively involved in ensuring the patients voice us heard at all times within the organisation.
For more information on the programme
Please contact the KGH Patient Experience Team by emailing KGHfirstname.lastname@example.org or by telephone 01536 492173 who will talk you through the details of the programme and will arrange for the KGH Volunteering Team to make contact with you to discuss the next steps required.