Urgent & Emergency Care - Make the Right Choice

Emergency Care at Kettering General Hospital

KGH provides 24 hour accident and emergency services (A&E) from our Emergency Department (ED) and supports the treatment of patients presenting with minor, major and traumatic injuries. Serious traumatic injury patients receive treatment before transfer to the major trauma centre at Coventry. During busy periods priority will be given to people attending ED with serious, life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe blood loss, serious burns, suspected stroke.

You should only call 999 or visit the ED in a real emergency.

This includes a serious injury or life-threatening problem such as loss of consciousness, severe breathing difficulty, heavy bleeding, severe chest pain, suspected broken bones, deep wounds (e.g. stab wounds), swallowing something harmful or poisonous or a drug overdose. 

For non-emergencies the services below are available and may be able to help resolve your issue much quicker than ED which can be busy and subject to long waits.

Corby Urgent Care Centre

The Urgent Care Centre (UCC) is for patients who need help, advice or treatment for most common injuries and illnesses that are urgent but not life threatening.

You still need to be registered with a GP practice. It is therefore important to understand when it is right to attend.

 

When you should visit the Corby Urgent Care Centre:

If you have a minor injury that needs additional immediate treatment or investigation, such as sprains or soft tissue injuries, minor burns or scalds and minor head injuries.

·         If you suffer from a medical condition which is getting worse or if you have been directed to do so by your GP

You should not visit the Corby Urgent Care Centre:

·         If you have a minor illness such as a cough or cold. We advise you contact your GP practice or seek advice from a pharmacist.

·         If you have a long term condition which has deteriorated. Contact your GP practice.

·         If you have a life-threatening emergency or serious condition, such as a suspected heart attack, stroke, sepsis (blood poisoning) or major bleeding (call 999 for an ambulance immediately)

If you are unsure what to do, phone 111. This service can help you get the right care, first time – including an emergency ambulance if you need one, or the Out if Hours medical service if your GP practice is closed.

If you are treated at the UCC, staff can give advice about what you should do next. But please be aware that the UCC cannot:

·         Issue you with a sick note

·         Prescribe routine regular medication

·         Offer routine blood tests

·         Offer vaccinations

·         Arrange follow-up appointments with your GP practice (you must do this yourself)

·         Refer you on to specialist hospital clinics, including for cancer diagnosis (contact your own GP practice)

The Urgent Care Centre, which is run by the company One Medical Group, is 8am - 8pm every day of the year.

During these hours, patients with the right need can walk in and be seen without an appointment. The UCC is located on Cottingham Road, Corby, NN172UR.

 

GP Services - Extended Access and Out of Hours

If you or your family need urgent medical care when your usual GP surgery is closed (Monday to Friday 6.30pm-8.00am; Saturday, Sunday and public holidays 24 hours) please contact your GP practice in the usual way to request an appointment. If there is no appointment available at th epractice, patinets may be offered an appointment with the GP Extended Access Service if this is right for them.

For details of your nearest GP practice please go to the NHS website

Extended Access Arrangements by District

The Extended Access Service is available to residents of Kettering, Wellingborough and East Northants and offers more bookable appointments with GPs, making it easier for you to get an appointment at a time that suits you, including evenings and weekends. A GP Extended Access appointment is exactly like an appointment at your own GP practice.  The service can see babies and children and nurse appointments are available for treatments such as wound care and ear irrigation.

You will be seen by experienced Northamptonshire GPs, nurses, pharmacists and other health professionals, but it is unlikely that you will be seen by your own GP or nurse. If you would prefer to see your usual GP or practice nurse, please book an appointment with your usual practice during their normal opening hours.

For further details about extended access in your area please follow the links below

Kettering

Wellingborough

East Northamptonshire

Dental Emergencies

If you have an urgent dental problem and are unable to wait until your surgery is next open, please contact your nearest NHS 8 to 8 Dental Centre which is open from 8.00am to 8.00pm 7 days a week, 365 days a year (including bank holidays).

The contact details for the 8-8 practices are:

  • Corby -  01536 401925
  • Daventry - 01327 310793
  • Kettering - 01536 525436
  • Northampton - 01604 639296
  • Wellingborough - 01933 224462

For assistance over the phone at any time, call NHS 111.

Pharmacies

If you need advice for minor health problems you can speak to your pharmacist for on-the-spot advice and remedies for a wide range of problems such as stomach upsets, coughs and colds, cystitis and emergency contraception. Pharmacists are expert in many aspects of healthcare and can offer advice on a wide range of long-term conditions and common illnesses. You don’t need an appointment and many have private consultation areas, so they are a good first port of call. Your pharmacist will say if you need further medical attention.

Find your local pharmacist and opening times