Help us help you

When you or your child needs the NHS call NHS 111 first
When you or your child needs the NHS call NHS 111 first (free 24 hour number), use the NHS 111 App or go to 111.NHS.uk.
 
Quick, convenient and reassuring without needing to leave your home.

Patient and Family Partner Programme

How to get involved with our Patient and Family Partner Programme

 
If you or a loved one have received care at KGH, or you simply want to help us improve the experience of our patients, please consider joining our Patient and Family Partner programme. As someone who has experience of our services or has supported someone to use our services, you have valuable insight that could shape the hospital.
 
Opportunities for involvement include:
Patient Information Committee - design and review information intened for patients to ensure it is informative, reable and understandable.
Patient Stories - collate and share patient stories for the purpose of learning and training of staff.
Patient and Carer Focus Groups - attend and support events and focus groups designed to collect feedback or co-design solutions on a particular topic.
Collecting Feedback - supporting our patients, families and carers to give their feedback in the best way for them.
Quality Improvement - be part of a project team looking at how to make quality improvement within certain areas. Use your own experience to help inform the direction of the project.
Committee/Group Member - share your patient or family perspectives in a variety of committees and groups that review and plan services throughout the hospital.
 
Patient and Family Partners are registered KGH volunteers who are actively involved in ensuring the patients voice us heard at all times within the organisation.
 

For more information on the programme

Please contact the KGH Patient Experience Team by emailing KGH-tr.patientexperience@nhs.net or by telephone 01536 492173 who will talk you through the details of the programme and will arrange for the KGH Volunteering Team to make contact with you to discuss the next steps required.