Our Vision, Values and Strategic Objectives

Our mission is to provide safe, compassionate and clinically excellent patient care, by being an outstanding employer for our people, by creating opportunities, supporting innovation, and by working in partnership to improve local health and care services.  

 

These are our Group vision, mission and values. They are a direct product of the extensive engagement we have undertaken with staff, patient representatives, governors, health and care partners, and others. Our shared Group strategy "Dedicated to Excellence" is also summaries in a simple guide. 

Our Group Vision

"Dedicated to excellence in patient care and staff experience, and to becoming a leader in clinical excellence, inclusivity and collaborative healthcare."

Our Group Priorities 

1. Transform patient care
2. Strengthen our culture
3. Deliver our financial plan

UHN ten key deliverables for 2025/26:

1. We will aim to deliver national access targets in planned care and transform pathways with system partners to safely reduce the number of people accessing urgent and emergency care (UEC) in our hospitals
2. We will deliver our Quality priorities, which includes PSIRF and the perinatal safety programme
3. We will take action on the 2024 staff survey feedback and deliver our People Plan prioritised actions for 2025, which includes action to tackle bullying, discrimination and harassment
4. We will deliver major digital change, including the new EPR, aligning clinical systems across UHN and exploring automation of corporate systems
5. We will go further in integrating clinical and corporate services across UHN, delivering seamless pathways and improving safety and outcomes for our patients 
6. We will further develop our collaborative model with UHL, improving productivity and creating joint plans for clinical and corporate services where appropriate 
7. We will accelerate work to integrate patient care, removing barriers between secondary, community and primary care services 
8. We will deliver our workforce plan as a key component of financial plan delivery 
9. We will increase our research and trial activities by 10%
10. We will foster a learning culture, rolling out our 'Improving Together' continuous improvement methodology and giving teams the tools to improve care, experience, and productivity

Our Group Values

We are dedicated to being consistently excellent in all these areas and our values are at the heart of everything we do and describe how we will behave as we work towards achieving our vision. Our values were chosen by our own colleagues with the involvement of patient representatives.

 

Courage - We dare to take on difficult challenges and try out new things.  We find the strength to speak up when it matters and we see potential failure as an opportunity to learn and improve.

 

 

 

Accountability - We take responsibility for our decisions, our actions and our behaviours.  We do what we say we will do, when we say we will do it. We acknowledge our mistakes and we learn.

 

 

 

Compassion - We care about our patients and each other. We consistently show kindness and empathy and take the time to imagine ourselves in other people's shoes.

 

 

 

Integrity - We are consistently open, honest and trustworthy.  We can be relied upon, we stand by our values and we always strive to do the right thing.

 

 

 

Respect - We value each other, embrace diversity and make sure everyone feels included. We take the time to listen to, appreciate and understand the thoughts, beliefs and feelings of others.

 

 

"These are all values we would want to see and they reflect our experience as patients."

Patient Representative, Patient and Carer Experience and Engagement Group