Outpatient waiting list text communications
In December 2023, we will be sending text messages to some adult patients who are waiting for an outpatient appointment, to ask you if you still need a hospital appointment, or if any of your details have changed. This is to help keep our waiting lists up to date.
If your mobile phone number is registered with us and you are waiting for an outpatient appointment, you may receive a text message which includes a link to provide further details. The form will ask for a PIN number which will be provided in the text message, the patient’s date of birth and if an outpatient appointment is still needed.
We have included further details below so you can check any messages to ensure they are genuine.
Who will the text message come from?
The text message will come from NHS KGH
What will the text message say?
Every text contains a PIN number which is unique to that patient and a link to a portal. The text will include one of these three messages depending on your specialty:
-
Dear Patient. This is an important text from Kettering General Hospital NHS Trust where you are waiting for treatment in [specialty department named]. We are now reviewing our waiting lists and need some more information from you. Can you please help us by logging in to the link below with [PIN included in the text] and your date of birth: this can be from your smartphone, tablet, laptop or PC. Thank you for your help. [Link to the Portal]
-
Dear Patient. This is an important text from Kettering General Hospital regarding your care with [specialty department named]. We are reviewing our waiting lists and need some more information from you. Can you please help us by logging in to the link below with PIN [included in the text] and your date of birth: this can be from your smartphone, tablet, laptop or PC. Thank you for your help. [Link to the Portal]
-
Dear Patient, we are sorry that we have not yet been able to see you as planned for your appointment with [specialty department named]. We appreciate your patience with us at this time as we work through our backlogs. We appreciate circumstances may have changed and we are keen to hear from our patients as we aim to allocate appointments. Please help us by logging in to the link below with PIN [included in the text] and your date of birth: this can be from your smartphone, tablet, laptop or PC. Thank you [Link to the Portal]
Who will receive a text message?
Adult patients in all specialities who are waiting for an outpatient appointment at Kettering General Hospital may receive a text message.
Who do I contact if I’ve received a text in error?
If you are a patient in the department that the message has been sent from then please contact the department directly using the telephone number on your appointment letter. Alternatively, if you are not a patient in that department or of the hospital, please contact our PALS team. https://www.kgh.nhs.uk/patient-advice-and-liaison-service-pals/