Families rate KGH’s maternity care highly in the CQC Maternity Survey
Families have rated Kettering General Hospital’s maternity care highly in the Care Quality Commission (CQC) Maternity Survey 2018 released on 29 Jauanry 2019. https://www.cqc.org.uk/provider/RNQ/survey/5
The survey’s 19 questions are split into three overall categories and scored out of maximum score of 10.
KGH scored 8.9/10 for Labour and Birth; 8.8/10 for Staff and 7.5/10 for Care in Hospital after birth.
This is a very similar score to last year’s survey and means the Trust remains ‘about the same’ as other English Trusts in all 19 questions scored.
The survey involved 102 women who gave birth at KGH during February 2018 filling in a questionnaire on their experience of their maternity care.
KGH’s Head of Midwifery, Mara Tonks, said: “We are very pleased that once again our mums and families have rated the care they receive from us highly.
“It reflects the effort our dedicated, friendly and highly skilled maternity team put into their jobs and how much that is appreciated.”
Women rated the hospital very highly – more than 9/10 – in five of the 19 questions:
- Having skin to skin contact with the baby shortly after birth - 9.0/10
- Partners being involved as much as they wanted - 9.8/10
- Being spoken to during labour and birth, in a way they could understand - 9.6/10
- Being treated with respect and dignity during labour and birth - 9.2/10
- Having confidence and trust in the staff caring for them during labour and birth - 9.0/10
The lowest score was 5.7/10 for delays in discharge. While this was a low score it was still rated ‘about the same’ as other Trusts.
Mara said: “This relates to the availability of our paediatricians in undertaking a newborn examination of babies prior to their discharge. To help address this we are training more midwives to gain this competency in order to reduce delays.”