Creating calm: Outpatients transform an unloved space for patients
How a simple idea is making a real difference for oncology and haematology patients.
Sometimes, the smallest changes can have the biggest impact on patient care. The outpatient’s team at our hospital have breathed new life into a previously unloved area, turning it into a calming retreat for those facing some of life’s toughest moments.
The team envisioned a quiet room that offers comfort, privacy and a break from the bustle of the main clinical area.
For many oncology and haematology patients, a cancer diagnosis can be overwhelming. Having a dedicated space to escape, reflect or talk privately with nurses and loved ones provides comfort and dignity at a difficult time.
Hannah, who’s a nurse in the department and a member of the team behind the transformation said “It began from a passion, I wanted to ensure our patients had a safe comfortable space for them while in our department. If it was our relatives, we’d want somewhere like this to just come and get away from the clinical area.”
Close to Centenary Wing, the quiet room is already proving invaluable. It’s not only a place for sensitive conversations, but also for moments when patients or their families need a quiet time alone. Specialist nurses can discuss diagnoses and treatment options in a calm, supportive environment, ensuring patients feel heard and cared for.
This initiative grew out of an evidence-based practice course project completed by Hannah, which saw the team conduct surveys and research into how breaking bad news can be better managed. Questionnaires were distributed to colleagues, data collected, and the findings were presented as a poster to the senior nursing team.
The room was funded through both capital funds and a donation from the Northamptonshire Health Charity.
Siobhan Roe is the matron for outpatients “The room is providing much needed sanctuary for patients and their relatives. A colleague Melanie also donated her own artwork which is also being displayed in the quiet room which is incredible."
The new quiet room is a testament to what compassionate thinking and team spirit can achieve. It’s a reminder that healthcare is not just about medicine, but about empathy and creating spaces that support wellbeing for both patients and staff.