Text message reminder service
KGH has a free text messaging service. You can get your outpatient appointment reminder by text, 7 days in advance of your appointment. If you want to use the service please ask a member of staff or contact the Appointment Centre.
If your contact details change, please remember to let us know so that we can update your record.
Appointment Centre tel: 01536 493300
Please help us by keeping your appointment or letting us know when you can’t!
Before you arrive
If you need to change or cancel your appointment please call the department as soon as possible, so that the appointment can be allocated to another patient. You will find the department number on your appointment letter. If you have any queries please call: 01536 493300.
Non attendance to an appointment without prior notice can result in being taken of the outpatient waiting list and referred back to your GP.
If your doctor advises that you require a further appointment please remember to book this before you leave the clinic.
What to bring
Medicines you are taking
Arriving at hospital
Please let us know if you have changed name, address or GP. It is important that these details are kept up to date and to ensure we can contact your GP if necessary.
At your first appointment or when seeing a new doctor you will need to register your name, address, GP and other personal details. This is to ensure that your medical records are kept accurate.
Patients will be seen in order of appointment time, not by arrival times. We do try to keep to appointment times, however it is difficult to estimate how long each patient will be will be with the doctor. Should delays occur we will do all we can to keep you informed. If you have any concerns please speak to the reception desk.
After Your Appointment
You can collect your prescriptions from the hospital before you leave. Please ensure if you are on income support, family credit or hold any other exemption certificate you bring proof of the exemption with you.