For Patients

Consent to treatment

‘Consent’ is a patient’s agreement for a health professional to provide care. You may consent non-verbally, (for example by presenting your arm to have your pulse or blood pressure taken) verbally or in writing. 


Further information is available on the Department of Health website - www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_103643


You may be asked if you would like to take part in research, a clinical trial or to be examined by a medical student. This will be explained to you if this is the case. If you agree to take part in a clinical trial you will be asked to sign a consent form which will also be explained to you.  You have the right to refuse or withdraw from a trial at any time without it affecting your treatment.


Patient Advice & Liaison (PALS) 

The PALS service is here to help NHS Patients. It provides the means to:


  • Advise and support patients, their families, and carers

  • Provide information on NHS Services

  • Listen to your concerns, suggestions, or queries

  • Help sort out problems quickly on your behalf


Tel: 01536 493305   Email: pals@kgh.nhs.uk


Medical Records

Any information relating to your health is strictly confidential. Staff that have access to medical records are obliged to maintain confidentiality.


Accessing your medical record

To access your Medical Records you need to contact the Data Protection Office within the medical records department, who will send you the necessary form in which you can apply for access to your records. Once the form has been completed and returned to the Data Protection Office it will then be processed under the Data Protection Act procedures.


Copy of notes charge

The maximum charge for receiving copy notes is £50, but you will be informed of the exact amount once the request is processed. Payment is required at this point prior to any copy notes being released.


Viewing your notes

If you wish to view your notes you need to follow the same procedure of requesting, completing and returning the Data Protection form, stating that you wish to view the notes. An appointment will then be arranged with the Medical Records Manager for the viewing of the notes. This is free of charge, but if you require any copies from your notes then you will be charged as explained under the Data Protection Act.


Deceased persons' notes

If copy notes are being requested on a person who is deceased then the maximum of £50 does not apply. The details are explained on the Data Protection form. Please contact the Data Protection office, within Medical Records, who will answer any questions you may have.


Tel:  01536 492412 or 01536 491526

Fax: 01536 485431 


E-mail: dataprotection@kgh.nhs.uk


Overseas Patients

If you are visiting this country and are admitted to hospital, payment may be required for your health care and you will be asked to complete the necessary forms. Payment for treatment will need to be made before leaving the hospital.

Being Open

This hospital operates a "Being Open" policy. This means that in the unlikely event that something goes wrong, staff will tell you and give you an explanation of what has happened and advise you of further action to be taken.