KGH is above average on patient satisfaction according to a new regional
‘Family and Friends’ test launched this week.
The
test is based on a question given to patients at the end of their stay in
hospital as an inpatient.
The
question is “how likely is it that you would recommend
this service to friends and family?”
People
then give the hospital a mark out of ten and an overall
score is produced and contributed to a regional database.
The
resulting survey by NHS Midlands and East has canvassed 22,000 patient opinions
at 46 acute hospitals across the region.
The
average score across the East/Midlands was +62 – with scores for different
hospitals ranging from +29 to +89.
KGH
scored +64 so was slightly above the regional average. Our score was based on
asking the question to 450 patients per week – 10% of our patient population.
KGH’s
Chief Executive, Lorene Read, said: “We are very pleased that we have scored so
well in the new survey which helps to give a snapshot of how patients are
feeling about our services in a very real way.
“We
are glad that our patients responded so positively to the survey and we will be
aiming to build on this good start and further improve the experience for our
patients.
“We
plan to do this through initiatives like having regular senior nurse
inspections of our wards to keep standards high and identify any issues early
on so we can address them.
“We
are also working on establishing agreed core values and behaviours for all
Trust staff and are continuing to develop our focus on privacy and dignity for
all patients. This includes a lot of work around the care of people with
dementia and with learning difficulties.”
The
scores will be collected monthly by NHS Midlands and East.
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