The Services we Offer

Our Services

Kettering General Hospital NHS Foundation Trust is responsible for planning and delivering a broad range of services for the NHS and our community.  The Trust provides a full Accident and Emergency service, speciality acute services as well as delivering obstetrics and maternity services.  The Trust also hosts a range of services provided by Northamptonshire Teaching Primary Care Trust (the PCT) and Northamptonshire County Council.

In addition KGH provides a range of services through a number of outpatient clinics at Isebrook Hospital Wellingborough, Nene Park Irthlingborough and the Nuffield Diagnostic Centre, Corby a number of services are also provided from GP practices.

The services provided by the Trust are commissioned by other organisations, mainly the PCT.  Many of the decisions about these services are taken in partnership with these organisations including local authorities, as well as service users and carers.

Clinical service provided and/or commissioned

A list of the services that Kettering General Hospital provide either on site or via alternative locations is available through the NHS Choices website. 

Non – Clinical Services

Complaints

Your views are important to us.  Your comments, both good and bad, can help us to improve our services.

 We hope you will be happy with the care you receive at Kettering General Hospital.  If we do not provide a satisfactory service, we want you to tell us.  We also like to know when you are particularly pleased with our service too.

Full details of the complaints process are available through web links below:

Chaplaincy, Spiritual and Pastoral Care

Coming into hospital, even for a short stay, can be a difficult time.  We have a team of Chaplains/Spiritual Caregivers in the hospital, who are trained professionals bound by the NHS rules of confidentiality.  They are available 24 hours a day, visiting wards regularly and are available to listen to and support our patients.  They can offer prayers either with patients or on thier behalf.

The Chapel of Peace, situated to the right of the entrance to the main ward block,  is open at all times and available to people of all faith traditions (or indeed no faith at all), who wish to use it for private prayer or just quiet contemplation.

Services are held every Sunday morning in the Chapel of Peace.  The Christian Sacraments of Holy Baptism, Holy Communion, Anointing and Reconciliation are available at any time.

WRVS Shop

This is close by the reception in the main ward block and is open weekdays 9am - 8pm and from 10am - 7pm at weekends. Items available include: sweets, snacks, drinks, newspapers, books, magazines, greeting cards, toiletries

Telephones

• Trolley or cordless telephones are available on some wards for patients.  There are payphones in the Main Reception area, A&E department, and outside of the Outpatients Department.

• Mobile phones may be used within public areas, but you may be asked by the ward staff, not to use your mobile phone (or other communication device) if you are in close proximity to sensitive medical equipment or their use becomes a distraction to others.

Radio

Patients are able to listen to BBC radio stations on the headsets over their beds.  This hospital also has its own radio station, the Kettering Hospital Broadcasting Association, which is a voluntary organisation and operates Monday to Friday 6.00pm - 10.00pm and 8.30am - 10.00pm at weekends.  They cover all Kettering Town home football matches and the chapel service on Sunday.  You can visit the studio at any time and requests are welcome.

Direct telephone number: 01536 492308 or extension 2308 within the hospital.

Hairdressing

There is a salon near the entrance to the main ward block for our patients.  If you are unable to visit the salon, someone will visit you on the ward. Telephone 01536 492048 or ask a member of staff to make an appointment for you.

Representation for the Disabled

The Trust has a well-established Disability and Sensory Impairment Working Group (DSIWG) made up of local representatives of the disabled community and hospital staff.

Each year the group is consulted on new developments and seeks out new ways of improving existing facilities.

Past achievements have included improved signs, maps, more coin-operated wheelchairs, hearing loops, disabled parking spaces, new drinking cups and large print menus.

For more advice on services for the disabled contact:-

Tel; 01536 493340  Email: joanne.taylor@kgh.nhs.uk

Patient Information Leaflets and other booklets/newsletters

The Trust publishes a range of leaflets to aid patients in understanding information including, Patient Care, Treatment, Illness and Information about the hospital

Additional information regarding illnesses, treatment and common health questions may be found on the NHS Choices website

Access to patient information leaflets can be found through our web links below.

Making our Information Accessible

The Trust will at all times consider making information available to the public in different formats.

Several websites including NHS Choices offer information in alternative languages (see links below).  Check the bottom of their web pages for the languages the documents are available in.

PALS  - advice and guidance

The PALS service is here to help NHS Patients. It provides the means to:

• Advise and support patients, their families, and carers

• Provide information on NHS Services

• Listen to your concerns, suggestions, or queries

• Help sort out problems quickly on your behalf

Tel: 01536 493305   Email: pals@kgh.nhs.uk

Medical Records

Any information relating to your health is strictly confidential. Staff that have access to medical records are obliged to maintain confidentiality.  For Information on Data Protection go to the Freedom of Information Publication Scheme front page – Data Protection.

Corporate communications and media releases

The Trust maintains a “News” section on its website

The Media and Communications Manager is to be contacted regarding any media requests or enquiries.

Link to Web pages

Link to the “For Patients” area of the KGH website for Consent to Treatment and Medical Records information

Links

Services provided by the Trust - www.nhs.uk/servicedirectories/pages/hospital.aspx?id=RNQ51

Complaints process - www.kgh.nhs.uk/for-patients/compliment-or-complain/

Patient Information Leaflets - www.kgh.nhs.uk/for-patients/patient-information-leaflets/

Information for Patients - www.kgh.nhs.uk/for-patients/

News service - www.kgh.nhs.uk/about-us/news/

NHS information on treatment and conditions ** - www.nhs.uk/Conditions/Pages/bodymap.aspx

National Network of Libraries of Medicine** -  

http://nnlm.gov/outreach/consumer/multi.html#A1

** - Information may be available in an alternative language